conversationOutcome

How to Add CSAT Surveys to Custom Topics in Copilot Studio (and Fix Analytics)

By default, CSAT is only in the 'End of Conversation' topic.But what if you want to ask for feedback in the middle of a ...

[Fixed] Copilot Studio Analytics Showing “Abandoned” Instead of “Resolved”? How to Correctly End Conversations

Is your Copilot Studio analytics dashboard showing too many "Abandoned" sessions? You might be ending conversations inco...